FAQ

Delivery takes 2–7 business days depending on your location.

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

Once your order is shipped, you’ll receive a tracking link via email to follow your package in real-time.

Start by checking your tracking link for updates. If your parcel is marked as delivered but you didn’t receive it, check with neighbors or local pickup points. Still no luck? Contact our support team.

Email our customer service within 14 days of receiving your order to start the return process. Items must be unused and in original condition. Return costs are at your own expense.

Yes, unless you received a defective or incorrect item — in that case, we’ll cover return costs.

Once your return is received and inspected, we’ll process your refund within 14 business days to your original payment method

We don’t process direct exchanges. Please return the item and place a new order in your desired size or color.

Reach out to our customer support with photos of the item. We’ll fix the issue immediately.

Changes are only possible if the order hasn’t been shipped yet. Contact us immediately if something’s wrong.

You can reach our customer service in the following ways:
Email: info@ownbozz.com

We're always open to collaborations with influencers, content creators, and brands. If you're interested in working with us, please send us an email with your proposal at info@ownbozz.com Our team will review your request and get back to you if there's a good fit!